Frequently Asked Questions
How long does installation take?
Installation takes approximately 45 minutes. You don't need to be home — we'll coordinate a convenient delivery window and handle everything professionally.
What if it rains?
We use weather-safe placement techniques and sturdy stacking, so displays hold up well through typical autumn weather.
How far do you travel?
We serve a 20-mile radius from Los Gatos, including Saratoga, San Jose, Monte Sereno, Campbell, and Cupertino. A small travel fee may apply for areas beyond our primary service zone.
How long do the pumpkins last?
Pumpkins typically last 2-8 weeks depending on sun exposure and weather conditions. We strategically place them for maximum longevity and provide care tips.
Can I customize colors or sizes?
Yes! Add special requests in the notes section when reserving. We'll confirm all customizations before your scheduled delivery.
Do you offer cleanup?
Yes, we offer cleanup service with pickup windows both before and after Thanksgiving. Pricing varies by package size.
How do I pay?
Reserve now, pay after confirmation. We accept Venmo, Zelle, check, or cash on delivery.
What's your reschedule/cancel policy?
We require 24-48 hours notice for changes. Get in touch as early as you can and we'll do what we can to accommodate.